Shipping & Returns
Online and phone orders typically ship within 1-2 business days and are shipped via USPS mail for standard shipping. Expedited shipping is available, and can be selected at checkout. Expedited shipping ships with either USPS priority or UPS.
Our shipping /transit times are as follows:
Shipping Method ~ Delivery Time
FREE Shipping 4-8 business days
Upgraded 2-4 business days
Premium 1-2 business days
We proudly accept all major credit cards: American Express, Visa, Mastercard and Discover. We do not accept check or money order.
RETURN & EXCHANGE POLICY
We stand behind our products, and will gladly accept the return or exchange of any product, subject to the following conditions:
Garment has not been worn and has tags attached
Garment is not soiled, marked or damaged in any way
Postage will only be refunded if Tidewater Tot’s error
Refunds can not be given on final sale merchandise. Sale merchandise can be exchanged or returned for a credit.
For returns and exchanges, you must pre-pay postage at the point of return. Please fill out the Return/Exchange Form (download here) and include with your return. Please send your merchandise back, via insured mail, to the following address:
6656 Columbia Park Drive
Jacksonville, FL 32258
For returns, simply mail back the unwashed, unworn garments to the above address, via insured mail, using the Return/Exchange Form. Once received to our warehouse, your credit card statement will reflect a credit for your returned item(s). Please allow two weeks for us to receive your return and process your request.
For exchanges, customers have two options:
1. Exchange by mail by listing below the items you are returning and the new items you would like in exchange. Include this form in your return packages, and send your items back to the address listed above. Exchange shipping is free.
2. Order the new size/style online at tidewatertots.com and we will ship the in stock items right away. The exchange is processed as a new order. You will be charged for the replacement as a new order, and then your original form of payment will be refunded once the return item is received by our warehouse. Please include the return/exchange form in your return package, sent to the address above.
Please allow two weeks for us to receive your return and process your request.